1、 Information feedback
1. The after-sales service department has a dedicated person responsible for tracking user information, timely understanding customer usage, and maintaining close contact with customers.
2. For product quality issues or improvement suggestions reported by customers, the business department will report the issues to the relevant responsible departments of the company in the form of a "customer complaint report". After research and analysis, solutions and preventive measures will be developed and stored in the company's quality and user files.
3. Register customer calls and promptly respond to customer inquiries.
2、 Services
1. When installing special equipment for customers, our company will send service personnel to the site to cooperate with the installation, ensuring that the installation is foolproof.
2. When a customer requests to send someone to the site to handle quality issues, regardless of which party's problem, the company's service personnel will actively cooperate to solve the problem.
3. Based on the provided plan and axonometric drawings, optimize and decompose the pipe sections and draw installation drawings.
4. If on-site conditions permit, the company will provide pipeline surveying and mapping work.
5. According to customer requirements, the company can provide pipeline installation services.
3、 Quality assurance
1. During the product warranty period, if any quality issues occur, our company is responsible for resolving them.
2. During the product warranty period, if any product damage is caused by the manufacturing quality of the product, our company will be responsible for free return and exchange; If the product is damaged beyond the warranty period due to non manufacturing quality, the company will actively address the issue and only charge the cost.